Service Plans

We take service very highly at Digital Systems & Integration, that is why we provide quality service agreement packages that are personalized for your home or business.

Design, Installation, & Consulting

Silver

$39.99/month*

Gold

$59.99/month*

Unlimited Technical Phone Support (M-F 8am - 5pm) (Weekends 8-5pm)
On-site Response within 24 hours: Weekdays & Weekend (Reduced rate for additional on-site service.)
Remote Programming – 2 hours
Preventative Maintenance - 1 per year
Upgrade Equipment Discounts – 10%
24/7 system monitoring and access

Platinum

$99.99/month*

Unlimited technical phone support (M-F 8am - 5pm) (Weekends 8-5pm)
On- Site Response within 24 hours: Weekdays, Weekend & Holiday (Reduced rate for additional on-site service.)
Remote Programming – 6 hours
Preventative Maintenance - 2 per year
Upgrade Equipment discounts – 20%
24/7 system monitoring and access

*Service Maintenance packages will be billed on an annual basis.

Help Page / Support App

Our custom support help page provides our clients with the ability to fix issues as they occur such as rebooting frozen cable boxes.

Priority Scheduling

Move to the top of the line with our priority scheduling.

System Updates

As technology constantly improves, updates ensure your system always has the latest features.

Preventative System Monitoring

Select systems include active monitoring capabilities when issues occur.

Extended Service Hours

We are avaible when you need us. Our support team is avaible for extended service hours on select service plans.

Service Provider Support

We understand that your time is valuable so we provide support for most Xfinity related issues. Reach out to our support team instead of waiting on the phone for Xfinity Internet related issues.

*Rates Invoiced Annually. On-Site Rates: $195 / Hour.

AV Maintenance Plans

AV Service & Support

The team at Digital Systems & Integration is committed to designing, installing, and maintaining smart technology systems. Technology Systems have become an integral part of our daily life. Because it is such a large part of most homes and businesses, our highly trained staff is available to help you at all times in the case of a problem with your electronic system – ensuring minimal downtime.

Based in Chicago, Digital Systems & Integration supports electronic system installations of all sizes, including complex, multi-site deployments. We have full system monitoring available at all times, allowing our field technicians to focus on responding and resolving any issues with minimal downtime and disruption.

As the reliance on smart technology systems continues to rise, proper maintenance and management is critical to keep your day to day business processes running smoothly. Our team offers several managed service options, with a commitment to efficient response and resolution to any unforeseen technical issues.

Available Service Offerings

Preventative Maintenance

The maintenance contracts we offer will keep your system in optimal condition, while minimizing downtime. At each preventative visit, our highly skilled technicians update each system component, while ensuring all the hardware is functioning without problem. We offer detailed reports on your system to keep you in the loop. The reports include system status and any potential hardware issues that may require additional service.

Digital Systems & Integration automatically schedules routine maintenance visits, and we send out reminders when your next service visit is due. This way you can focus on your business, while having the peace of mind that all your maintenance needs are being taken care of.

“Buy it in Blocks” Prepaid Service

We know you don’t plan for technical issues, which is why Digital Systems & Integration offers the ultimate in repair flexibility – the “Buy it in Blocks” program. This program allows you to purchase “blocks” of service hours up front, and you can use those hours as needed throughout the year for unexpected repairs. If you have hours from your block leftover at the end of the year, they will roll over into the following year’s contracted service plan with no extra fees.

24/7 System Monitoring Access

We offer 24/7 support and monitoring for your entire network, Wi-Fi, software, and music services. We will maintain all your subscriptions, keeping your system running efficiently. When something is off the grid, we will be the first to know.

Software and firmware updates

After visiting, your technician will determine which components of your audio visual systems are compatible with software and/or firmware upgrades. Please note, this does not include computers or tablets. On occasion, a device may become unresponsive during a firmware upgrade. If this should occur, your technician will contact technical support for the device and begin a repair process immediately.

Customer Care Plans FAQ

Why do I need a Service Agreement?

While we strive to provide the best service possible, electronics can experience problems over time. Our service agreements can provide maintenance and remote service capabilities that minimize the downtime you may experience and reduce or eliminate unexpected costs.

Is Smart Home Technology Reliable?

Smart home products have come a long way and are much more reliable than ever before. That being said, these products are much more sophisticated and just like any electronics, can experience problems. We do our best to make sure the products we sell have lower failure rates, but rarely is technology 100% problem-free.

How do the Service Equipment Loaners Work?

We will provide a solution while your equipment is being serviced to prevent downtime.

Do I have to sign a contract?

Yes, we send over our agreement that have details on what is provided.

What devices can you monitor?

We are able to monitor most devices that are connected to the wireless or wired network. Internet speeds along with signal strength and outages.

What if I choose not to be on a Service Agreement?

We will always provide the best service possible for our clients. Our service agreements are for those who want services that go above and beyond basic expectations. With preventive maintenance in some of our programs, we can proactively prevent many problems from occurring. Most dealers are not able to offer this higher level of service option, but we want to make sure that every client has an option to get service that meets their needs.

How are the plans paid?

We invoice annually when the system is deployed and you will be invoiced for renewal prior to your system’s anniversary date.

Technology Partners

Home Automation

Lighting & Shades

Home Entertainment

Outdoor Experiences

Conference Rooms

Smart Boards

Network Infrastructure

Security & Access

Multi-Video Displays

Audio Distribution

Business & Guest WiFi

Energy & Efficiency

Client Reviews

"We had a great experience upgrading a dated system in our home. We had the goal of simplifying things and updating our Control4 system and remotes. James was our consultant and heard what we needed and perfectly designed a system with the team there. Communication was clear, options were presented in a straight forward way, and everything moved quickly. Installers were top notch and Jon masterfully took care of a couple little quirks we noticed in the first days after the installation."

"Mike at Digital Systems & Integration rescued my smart home update. I paid another company $13k+ to update my home only to have the money stolen, never to hear from the company again. I was referred to Mike and Digital Systems by my alarm guy. Through trial and error, i''ve learned to always get referrals from other experts in the business."

"We turned to Mike and his team after having a not-so-great experience with another company. We wanted to be sure that Mike and his team were responsive, quick to find solutions, and offered as much one-stop shopping as possible. We had a great initial meeting with Mike and decided to go forward with him. We are very glad that we did: we have had the best experience working with Mike and his team on custom projects around the interior and exterior of our home."

"I take great pleasure in collaborating with Mike and his Digital Systems team. Their expertise is truly impressive, and they consistently stay up-to-date with the latest product advancements. Their installation staff is exceptionally well-trained and reliably punctual, and their post-installation support is outstanding. Based on my personal experiences with Digital Systems, I am entirely confident in recommending them to both my clients and friends without any hesitation."

"Mike and Jon as well as the full Digital Systems team are fantastic. Super quick response and helped me build out/connect an outdoor Sonos sound system for our deck, while also extending our Wi-Fi outdoors for seamless streaming with our tv. They had their team out within a week to set it up and have been super helpful answering any questions / troubleshooting post-install. Highly recommend them for your home/outdoor AV needs!"

"I cannot say enough good things about Mike and his team. As we continue to go through remodeling we have had to call numerous times and someone always comes on short notice and fixes/corrects any issue (usually caused by me or the contractors!) I would highly recommend Digital Systems, as they were recommended to me- word of mouth is the best advertising!"

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