Blog Post

How our service agreement makes your life “that much better”

Is there anything worse than sitting down to watch a movie/TV show/game, only to find your TV is offline? Of course, this is total “first world problem,” but still super, super annoying, right? As it turns out, it’s also super, super unavoidable if your system isn’t up-to-date. And because Control4 is constantly pushing out new and better software, if you don’t stay on top of your system, you’re going to run into those dreaded offline situations.

Digital Systems & Integration Service Agreement
Do not fear, we are here. In fact, one of the aspects of Digital Systems that I am most proud of is our service. If you have an issue with something we installed, we are here for you! And honestly, the best way to make that happen is with our Service Agreement. Yes, we are here for you either way, but with the Service Agreement, you go straight to the top of the list.

Three levels of service
There are three levels of service, Silver, Gold and Platinum. For our typical clients, the Gold Program is a perfect fit. Gold Program members love the unlimited technical phone support, and the 24-hour on-site response turnaround on weekdays and weekends. For more information, please reach out to me directly.

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